ServiceNow Developer

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com.

We are seeking expressions of interest from experienced professionals to join our team in a ServiceNow Developer, ITSM Consultant, or Architect role. In this position, you will play a key role in implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless IT services management solutions to improve efficiency across various business functions.

Key Responsibilities:

• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.

• Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.

• Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.

• Implement workflows, business rules, and automation to streamline processes and improve user experience.

• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.

• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.

• Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.

• Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.

• Provide training and support to end users and junior team members as needed.

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Qualification

Required:

• Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).

• Strong knowledge of ITSM processes such as Incident, Problem, Change, and Knowledge Management.

• Familiarity with ServiceNow modules like HRSD, ITOM, Virtual Agent, Application Portfolio Management (APM), etc.

• Expertise in ServiceNow scripting (e.g., Business Rules, Script Includes, UI Actions, etc.).

• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.

• Solid understanding of ITIL best practices.

• Experience in working with Agile methodologies.

Preferred:

• ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM, ITOM, HRSD, etc.).

• Experience with ServiceNow Discovery, Performance Analytics, Orchestration, and Security Incident Response.

• Strong problem-solving and troubleshooting skills.

• Excellent communication and interpersonal skills.

Locations

Canberra

Additional Information

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to exectalent@accenture.com or contact us at +61 2 9005 5000 (Australia) or +64 44666056 (New Zealand).

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.