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Aps3 Client Contact Officer
Department Of Veterans' AffairsPerth, Australia9 days ago
Job descriptionDuties Delivering a professional telephone enquiry service and provision of information on the range of benefits and services provided by DVA. Guiding and assisting members of the veteran community to appropriate information resources, including the DVA website and registration for online services. Referring complex enquires to specialist sections of DVA in line with VAN procedures and escalation protocols. Recording all telephone enquiries on a client contact database, and forwarding appropriate written correspondence where required. Providing administrative support and assisting in the preparation of relevant resource materials as required. Positive participation in process improvement, team planning and own professional performance development. Eligibility Applicants must be an Australian citizen to apply. Notes
Salary Range : $65,937-$70,832 + Attractive Superannuation
- Contact Officer : Janet Miller (08) 9366 8598
The Department of Veterans' Affairs (DVA) exists to meet the Nation's commitment to care for our veteran and defence service community - the men and women who have served Australia in time of war and conflict as well as peacetime. This commitment extends to the families of these individuals. We do this through programs of care, compensation, commemoration and Defence support services. DVA is both a policy and service delivery agency. The Client Contact Officer is a pivotal role in providing support to the veteran community. You will be the navigator for the veteran community to access all available supports. This role offers rewarding and diverse employment. No day is the same and everyday you will go home knowing that you have made a positive difference to someone.
A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
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Aps3 Client Contact Officer • Perth, Australia
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