Knowledge Management Officer
Harrison McMillan Pty Ltd • Adelaide, AU
30+ days ago
Job description
Overview
Knowledge Management Officer role at Harrison McMillan Pty Ltd. Location: Adelaide, South Australia. Contract. Mid-Senior level.
What you’ll be doing
- Creating, updating, and managing ICT support documentation & knowledge bases
- Drafting plain-English customer communications (incident notices, updates, campaigns)
- Partnering with ICT experts & stakeholders to capture and share knowledge
- Reviewing feedback to continuously improve content and communication strategies
- Supporting knowledge-sharing initiatives across teams
What we’re looking for
- Strong background in communications, marketing, or technical writing (in that order!)
- Experience translating complex ideas into simple, customer-friendly content
- Exposure to ICT, knowledge management, or IT service delivery environments
- A collaborator who builds relationships and thrives in team-focused settings
You’ll own the day-to-day knowledge content work, helping streamline communication and free up our clients ICT teams to focus on larger, complex initiatives. It’s a role where your writing, creativity, and problem-solving will directly improve customer outcomes.
Details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Writing/Editing and Information Technology
- Industries: Education
Apply now and help us shape the way knowledge is shared!
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