Service Delivery Manager - Service Management - Technology Services - Fed Govt!
- Contribute to a high-profile Federal Government program!
- Initial 12-month contract + 2x12 month extensions!
- Rewarding hourly rates!
We are seeking Service Delivery Managers to join a high-performing Federal Government Department. The successful Service Delivery Manager will oversee the delivery and operational support of internal and external services, ensuring services are efficient, customer-focused and aligned to business and technology outcomes. The successful Service Delivery Manager will secure an initial 12-month contract with the view to be extended for 2 years and receive a rewarding hourly rate.
The Service Delivery Manager will be responsible for but not limited to;
- Managing stakeholder communications and acting as a key contact for customers
- Preparing, planning and managing new or changed services and service agreements
- Managing service performance, costs, sustainability and continuous improvement
- Overseeing integration of internal and external services
- Managing incidents, service continuity planning and approved change processes
The Service Delivery Manager will have experience in the following:
- Service Level Management experience within complex ICT environments
- Demonstrated stakeholder relationship and communication skills
- Technology Service Management experience across internal and external providers
- Customer service support, performance monitoring and issue escalation experience
- Business process improvement experience, including methods, tools and standards
This is an exciting opportunity for Service Delivery Manager looking to join an innovative Federal Agency. This long-term opportunity (up to a 3-year engagement) offers an excellent working environment and rewarding contracting rates. A non-ongoing fixed term arrangement is also available if preferred. If you have the required skills, DON’T DELAY, APPLY NOW. Please call Hitech at ************ or forward your resume to *******************, quoting ref number JA1306 today! For more opportunities, go to ******************.