Lead Designer

Job Description

• Opportunity to lead the design for the airport ground customer experience at Qantas
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Join a growing design practice shaping the future of travel. We’re designing integrated customer experiences across digital, physical and human touchpoints, grounded in empathy, powered by creativity and fuelled by purpose.

As the Lead Designer for Ground Customer Experience at Qantas, you will shape how customers experience our journey on the ground, whether be before they reach the airport, throughout their terminal experience, and into our lounges. You will bring together service, product and digital design to create seamless, premium and connected experiences that reflect the Qantas brand.

Working closely with Product, Tech, Digital, Operations, Brand, Architects, and Airport stakeholders, you will translate insights and opportunities into tangible design requirements that connect the physical, human and digital touchpoints across our airports.

Your key responsibilities include :

Design Leadership and Vision

Experience Strategy and Design

Product and Service Integration

Stakeholder Collaboration

You’ll have :

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 6th of November

Please note : Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.