Operations Team Lead

What You'll Do

• Lead the day-to-day operational management of critical ICT services and components.
• Monitor service availability and investigate outages, service disruptions and breaches of service targets.
• Coordinate remedial activities and drive timely issue resolution.
• Provide advice on service availability, operational planning, service improvement and performance.
• Act as a central coordination point between technical teams, management and senior leadership.
• Prioritise resources, activities and operational requirements across teams.
• Ensure leadership teams have the information and resources required to support ongoing operations and change.
• Lead and coordinate investigations into operational and security incidents.
• Engage with a broad range of stakeholders and communicate complex technical matters clearly.
• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
• Support the maintenance of security requirements, operational processes and documentation.
• Identify opportunities for continuous improvement across operational services and processes.

What You'll Bring

• Demonstrated experience leading or managing ICT operations, network, infrastructure or secure service capabilities within a large and complex environment.
• Strong operational leadership and service management experience.
• Excellent communication and stakeholder engagement skills, including experience working with senior executives and technical teams.
• Strong problem-solving and issue-resolution capabilities.
• Experience navigating complex technical and operational environments to develop and maintain effective solutions.
• Experience managing service levels, operational performance and continuous improvement activities.
• Strong understanding of ICT operations, service availability and incident management.
• Knowledge of Australian Government information security policies, the Information Security Manual (ISM) and Essential Eight would be highly regarded.
• Familiarity with technologies such as firewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous.
• Understanding of enterprise identity and authentication concepts, including SAML, LDAP/AD and Kerberos, would be beneficial.
• Relevant industry certifications such as PCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded.

Benefits

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Location: On-site, Adelaide, South Australia, Australia (ACT or SA)
Employment Type: 12-month contract with potential for extension
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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