IT Support Officer

Buildsafe is an innovative leader within the building and construction industry, providing height safety systems and virtual onsite security camera systems. We are fast‑paced, ever‑evolving, and constantly challenging ourselves to do things better. As a company, we place strong emphasis on developing and maintaining strong relationships with our partners and clients including our most important partnership : our people.

About the Role

Our BuildCam camera system provides a flexible and reliable solution for site monitoring. With 24 / 7 supervision of residential construction sites, our customers and stakeholders can track developments in real time.

In this newly created role, we are seeking an experienced IT Support Officer to join our expanding BuildCam team. This position plays a key role in maintaining and supporting BuildCam’s technology and IT infrastructure. You’ll be responsible for the setup, troubleshooting, and monitoring of BuildCam systems, as well as footage and data management, software and hardware updates, and both customer and internal support.

The successful candidate will provide integral support to all aspects of BuildCam’s IT systems and services, both onsite and remotely. This position is hands‑on, dynamic, and suited to someone who thrives in a problem‑solving environment and enjoys working both independently and as part of a collaborative team.

Your Core Responsibilities

Provide onsite and remote technical support to internal teams and clients

Set up, configure, and troubleshoot BuildCam camera systems, modems, and solar monitoring equipment

Conduct quality assurance checks and ensure systems meet performance standards

Manage system updates, maintenance, and asset tracking

Monitor power, data, and connectivity performance across all BuildCam systems

Provide guidance and technical support via phone, email, or chat

Assist in continuous improvement by refining processes and identifying optimisation opportunities

About You

You’ll have recent experience working in a similar IT support role, with relevant qualifications in information technology or a related discipline. You’re someone who can work within defined timeframes, manage multiple priorities, and collaborate effectively with internal stakeholders to achieve great outcomes.

You’ll also bring :

Experience on a Service Desk or as an IT Support Officer

Strong troubleshooting and diagnostic skills (hardware, software, and networks)

Basic knowledge of server and networking hardware

Understanding of network setup, connectivity, and troubleshooting

Experience conducting quality assurance checks on technical systems

Ability to monitor system performance, data integrity, and security alerts

Excellent communication and customer service skills

Working knowledge of Microsoft Windows server and desktop operating systems

What Buildsafe Can Offer You

Join a scaling division backed by an established national brand, where your contributions genuinely make an impact.

Permanent full‑time role – salary paid weekly

6 : 30am / 7 : 00am starts available Monday to Friday

Fortnightly professional car cleaning on site

Regular team bonding experiences

Access to our Staff Care program and Employee Assistance Program

Discounted gym memberships through Fitness Passport

A culture that values innovation, safety, and collaboration

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