Technical Support Engineer

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third‑party patching with peer‑to‑peer patch distribution and real‑time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.

In 2025, Action1 was recognized by Inc. 5000 as the fastest‑growing private software company in America. The company is founder‑led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi‑billion‑dollar cybersecurity company.

We're currently seeking a Technical Support Engineer to provide exceptional support and customer service to Action1 clients.

What you’ll do :

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post‑troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer‑reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

What we’re looking for :

An ideal candidate will :

Would be a plus :

What we offer :

Join Action1 and be a driving force behind our success!

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