Assistant Manager - Front OfficeNovotel Hotels • Council of the City of Sydney, New South Wales, Australia
Assistant Manager - Front Office
Novotel Hotels • Council of the City of Sydney, New South Wales, Australia
30+ days ago
Job descriptionStrong background in Front Office procedures and Opera Cloud. Experience in supervising, training, and motivating team members. Ability to act independently on matters relating to team and guest safety and wellbeing in the absence of senior management. High level of communication skills and ability to deal with multiple stakeholders. Ideally prior experience as an Assistant Manager, or at least as a Front Office Supervisor. Flexible to work mornings, nights, weekends and holiday periods. Opportunity to work with supportive industry professionals and be mentored by experienced Accor hospitality professionals. Contribute to the hotel operation and make a difference to guest experience. Work with passionate professionals across Accor brands and hospitality spaces.
Overview
Assistant Manager – Front Office at Novotel Sydney Darling Square. Reporting to the Front Office Manager, you will be responsible for the successful operation of the Front Office Department.
Responsibilities
- Manage the day-to-day operations of the front desk, including check-ins / outs, loyalty sign-ups, reporting, and guest assistance.
- Supervise and manage the front office team on shift, with responsibility for onboarding and training.
- Ensure unforgettable guest service and drive loyalty.
- Effectively manage emergency situations within the hotel, following hotel procedures and processes.
Qualifications
What’s in it for you
Our Commitment To Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
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Front Office Manager • Council of the City of Sydney, New South Wales, Australia
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