Front Office Manager

Front Office Manager

Join to apply for the Front Office Manager role at Ramsay Health Care. Lead and support our front‑line team members and build your leadership skillset in this key role. Permanent, full‑time.

Reporting to the Director of Finance, the Front Office Manager ensures delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team covering various administrative functions within the hospital.

Key accountabilities

• Managing the patient administration process, including scheduling, booking, verifying patient’s health fund coverage and providing accurate cost estimates / informed financial consent.
• Ensuring accurate and timely provision of paperwork and certificates related to admissions required to submit claims.
• Liaising with internal and external customers and stakeholders to assist with the admission process.
• Providing leadership and ongoing training to administrative staff.
• Supporting a culture for continuous improvement and leading the change‑management process where required.
• Demonstrating the Ramsay Way.

Success criteria

Desirable criteria

About Us

North Shore Private Hospital (NSPH) is a 336‑bed surgical, medical and maternity facility located on Sydney’s lower North Shore. With our recent South Wing expansion, NSPH now offers every patient a single room for a quieter, more comfortable hospital experience. The hospital’s specialties include orthopaedics, obstetrics, neurosurgery, intensive care, cardiac surgery, cardiology, ear, nose and throat, vascular, plastics, oncology and general surgery. Comprehensive diagnostic facilities and medical consulting suites are also on site. The hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary‑care clinics with 72 Australian sites and over 34,000 employees.

What’s in it for you

Requirements

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For questions about this opportunity, please contact Lee Sexton at sexton@ramsayhealth.com.au.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com .

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