Specialist Care Team Leader

Join to apply for the Specialist Care Team Leader role at Randstad Australia .

Do you have a passion for leading people and transforming customer experience? Are you an inspiring leader who can motivate a high‑performing team, drive strong operational outcomes, and create a culture where people thrive? Randstad is seeking a Specialist Care Team Leader to join a dynamic national client in Melbourne Docklands. As a key leader within the customer care function, dealing with vulnerable customers, you’ll lead a team of consultants in shaping culture, driving performance, and delivering exceptional customer outcomes. With a collaborative, open environment and multiple communication channels including voice and messaging, your team works together seamlessly to deliver unique, high‑quality customer solutions.

Skills And Experience Required

• Proven leadership experience within customer care, contact centre or service environments.
• Demonstrated ability to lead and develop people, including coaching, capability building, performance management and engagement.
• Provide direct support and foster wellbeing within your team.
• Experience managing complex operations and balancing people, customer, commercial and strategic priorities.
• Strong communication and relationship‑building skills with the ability to influence across multiple business areas.
• Comfortable analysing performance dashboards to identify trends, root causes and improvement actions.
• Resilience, adaptability and confidence leading through change.
• A collaborative, empowering leadership style that inspires trust and cultivates a positive team culture.

Location and Roster

This is a full‑time, office‑based position located in Docklands, Melbourne.

The role operates on a 7‑day rotating roster, Monday to Sunday, across the following shifts :

Key Responsibilities

Leadership & Culture

Performance & Operations

Oversee daily operations, ensuring consistent quality, compliance and service standards.

Commercial & Strategic Ownership

Stakeholder Engagement

People Development & Recruitment

What We Offer

Equal Employment Opportunity

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from all backgrounds.

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