Customer Care Roles – Expression of Interest

We are in an exciting time of growth and that means growing our fantastic Customer Care Team. We are looking for several full time  Customer Care Consultants  to join us in  Canning Vale WA, to provide an exceptional level of service to our growing customer base.

Our roles vary from entry level to experienced customer service capability.

Whilst you will be focusing on delivering exceptional service to our customers and the market, no day will ever be the same! We have a learning and development program for the right candidates so you will be set up for success from the beginning.

We are hiring quickly, with recruitment assessment centres starting soon, and an immediate start for those that are successful. Previous applicants for our Customer Care roles are also encouraged to apply.

What your new role entails :

• Build engaging relationships with our customers and internal stakeholders
• Process customer orders and manage the end-to-end customer interaction activities
• Handle all Sales / Service & Backorder enquiries and strive for a first point of call resolution and a Service Excellence experience
• Demonstrate a strong commitment to meeting the needs of customers to ensure their full satisfaction, by providing timely and quality service
• Identify and assess customer requirements through appropriate questioning techniques to provide the best service and product mix to achieve the best DIFOT result
• Foster good Customer communication to comfortably determine potential future sales or cross selling opportunities
• Plan for upcoming problems or opportunities relevant to customers and recommend and drive appropriate action via strong relationships with our Sales Managers and Customers
• Seek opportunities to improve processes or create efficiencies within your work area and team
• Foster teamwork and always offer assistance to others

We have an amazing training program available so if you’re concerned you don’t have all the skills yet - we will train you!

What you’ll bring with you :

What we have on offer for you!

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including :

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and / or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods , and let’s help more people build a better Australia.

We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.