Senior Business Systems Analyst - China User Support Experience

Senior Business Systems Analyst - China User Support Experience

Join to apply for the Senior Business Systems Analyst - China User Support Experience role at Canva

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time‑consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co‑working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work; we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What You’d Be Doing In This Role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At The Moment, This Role Is Focused On

• Own the China CX technology ecosystem, leading the technical strategy across all support systems, including our dedicated Zendesk instance.
• Architect and deliver solutions that bridge Western platforms with China‑specific channels like WeChat, aligning with both technical and cultural expectations.
• Champion compliance by designing systems that meet local regulations while preserving Canva’s global support standards.
• Translate Canva’s global CX strategy into tailored, impactful experiences for Chinese users – partnering with both Western and Chinese vendors.
• Lead technical governance, large‑scale implementations, and scalable support solutions that can evolve with Canva’s growing Chinese user base.
• Shape and manage vendor partnerships, driving roadmaps and integration strategies aligned with regional needs.
• Empower the team through mentoring, cross‑cultural knowledge sharing, and the development of automation and training materials for global collaboration.

You’re probably a match if

About The Team

Lead the technology that powers customer support for millions of Chinese users. We’re looking for a Senior Systems Engineer / Analyst to own and evolve Canva’s China customer support technology stack. This is a unique opportunity to shape how we serve one of our fastest‑growing markets, bridging technical excellence with deep cultural understanding.

Here’s a Taste Of What’s On Offer

Other Stuff To Know

We see AI as a powerful amplifier of creativity and technology at Canva. We’re evolving how we assess AI skills in our Technology hiring experience – you’ll tackle interactive, real‑time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to expect.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!

Please note that interviews are conducted virtually.

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