EL2 Director Program

Australian Citizens residing in Australia only respond.

• Contract start 01 October 2023 to 12 months, 24 months extensions.

Services Australia is seeking to identify suitable Candidates to perform the role of Program,

Project and Scrum Masters from junior levels to expert and manager levels to help the

agency monitor project schedules and budgets, prepare progress reports, and liaise with key

stakeholders.

Program Officers provide high-level procedural, administrative and operational support to a

work area aiding the delivery of the agencys programs. They contribute to strategic planning

and policy development and to changes in workplace practices and business improvement

strategies. Program Officers also liaise with internal and external stakeholders and provide

advice to ensure the consistent delivery of program services.

Project Officers support the delivery of the agencys projects. They play a role in managing

straightforward projects, developing, and maintaining relationships with internal and external

stakeholders and provide specialist advice to ensure the consistent delivery of project

Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values,

principles, and practices. They guide teams towards structuring and managing their own

work to meet their stated objectives. Scrum Masters help to balance the work of the team in

the context of competing priorities, including contributing to planning, changes in workplace

practices and business improvement strategies. They support Product Owners to ensure

there is an appropriate backlog of prioritised work items based on the overall strategy and

overarching business objectives.

The level of Security Clearance required for a Role will be confirmed at the time of Contract.

Job Title Director Program

Main Duties

lead, manage and deliver programs administered by the agency and

report on program performance to ensure ongoing program

lead the implementation of operational, policy, procedural and

customer service initiatives as they relate to service delivery programs

and related change initiatives

lead and manage program staff and oversee the management of

performance, attendance and health and well-being

negotiate, engage and manage relationships with internal and external

capability and promote the agencys services

attend interagency meetings and forums to obtain and share

information

represent and negotiate on behalf of the agency to advance the

agency's interests at external, cross-agency, inter-jurisdictional and

other forums

provide specialist advice, procedural guidance and interpretation to

staff, including strategic advice and operational intelligence to the

Executive where appropriate

develop and implement work area plans to meet demands and

respond to change, providing strategic direction for work area and

allocating resources

work with senior leadership to engage key stakeholders and establish

and build collaborative relationships with government and nongovernment sectors

build strong relationships with the agencys program branches and

key agencies at all tiers of government to support the efficient delivery

of government services

manage program budgets, staffing resources and associated

corporate reporting

identify and monitor risks, develop mitigation strategies and escalate

issues as appropriate

manage and oversee policy review including the development of new

policies and guidelines

oversee and prepare a range of written material including business

cases, reports, executive briefs and corporate documentation

support innovation and manage and lead change

Skills for the Information Age (SFIA) required :

Portfolio, programme and project support PROF - Level 4

Quality management QUMG - Level 6

Ability to :

apply sound strategic thinking and evaluation skills to assess

organisational impacts, risks and benefits within the broader

research, analyse and solve problems using appropriate judgement

demonstrate high-level interpersonal and communication skills, and

engage with all stakeholders effectively and sensitively in both written

and verbal formats

understand the audience and context, anticipate responses and

effectively tailor communication and communication styles

manage positive relations with customers and key stakeholders and

respond to changes in needs and expectations

demonstrate personal resilience and apply well-developed influencing,

negotiation, conflict resolution and mediation skills

manage change and support others through the process

demonstrate high level business acumen and represent the agency in

demonstrate highly developed strategic planning skills to determine

work priorities and deliver business outcomes

Every application requires to address selection criteria as part of application submission.(summary)

#J-18808-Ljbffr