Sales and Service Consultant - Part Time

Sales and Service Consultant - Part Time

Join to apply for the Sales and Service Consultant - Part Time role at Illawarra Mercury .

Overview

Our dynamic Contact Centre is looking for a Sales and Service Consultant to provide service excellence to customers over the phone and via online channels. This is an ideal role for someone who enjoys a fast-paced digital and customer-interactive environment and helping people achieve their goals. If you are confident in being the first point of contact to assist customers with their everyday banking and insurance needs, apply today.

Responsibilities

• Taking inbound enquiries over the phone and through IMB’s online channels (e.g., webchat, in-app messaging and social media) and resolving customer requests and complaints effectively.
• Identifying and converting new product and service opportunities that meet customers’ needs.
• Using existing call queues and referral sources to make outbound calls to existing customers regarding insurance products.
• Enhancing relationships with customers through informative and helpful conversations that resolve their enquiries.
• Championing the IMB suite of self-service facilities and digital assets.
• Working within procedural, policy and industry guidelines and regulations.
• Contributing to project work as needed.
• Collaborating with teams across IMB to achieve KPI’s, goals and objectives.

Qualifications

Benefits

Details

Role : Part-time, 22.5 hours per week. Hours by roster, located at IMB Head Office, Wollongong. The office operates Monday–Friday 8 : 00am–8 : 00pm, with optional Saturday 9 : 00am–4 : 00pm. Schedule negotiated with successful candidate.

Application

APPLY NOW by following the prompts. Applications close October 12, 2025. For further information contact Kiara Walter, Team Leader at kiara.walter@imb.com.au. Please note that email applications are not accepted.

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