Customer Service Officer
Cleanaway Waste ManagementCentral Coast Council, New South Wales, AustraliaAbout Us
Join us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry‑leading Health, Safety and Environment (HSE) performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
The Customer Service Officer is responsible for delivering exceptional customer service to both internal and external stakeholders. The role is accountable for responding promptly, positively and professionally to all customer enquiries, determining the most effective course of action, and ensuring timely and accurate resolution to meet customer requirements.
Responsibilities
- Respond to customer queries in a professional and proactive manner, ensuring issues are investigated and actioned appropriately.
- Prioritise and delegate corrective actions to operational personnel, ensuring completion within agreed timeframes.
- Communicate openly and effectively with internal departments to meet customer needs.
- Identify opportunities to add value to the customer experience through the provision of additional products and services.
- Act as the first point of contact for all internal and external customers, operational personnel, and other departments.
- Ensure accurate data entry of customer information, work requests, and daily run or work schedules to support weekly reporting and achieve error‑free run sheet distribution.
- Ensure compliance with all company customer service policies and procedures.
- Maintain accurate filing and archiving of documentation related to customer and service records.
- Conduct all activities in line with departmental budgets and company financial procedures.
Qualifications
Benefits
Recruitment Process
Our recruitment process involves a number of checks including criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right‑to‑work status.
All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.
Commitment to Diversity
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Your Application
If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
Join us on our exciting journey towards a sustainable future. Simply click the Apply button or visit https : / / www.cleanaway.com.au / about-us / careers and let's make a positive impact together.
Job Details
Applications close : 07 Nov 2025 AUS Eastern Daylight Time
Vacancy No : 522818
Work Type : Permanent - Full Time
Location : Central Coast NSW, Australia
Categories : Customer Service.
Seniority Level : Entry level
Employment Type : Full‑time
Job Function : Other
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