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Call Centre Agent

Call Centre Agent

SG FleetMelbourne, AU
30+ days ago
Job description

WHO WE ARE

WHO WE ARE

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

https : / / www.sgfleet.com / au / about-us / careers

SOME OF OUR PERKS INCLUDE

  • Recharge and relax with up to four extra days of leave each year. We call them Wellness days
  • We offer industry leading 20 weeks paid parental leave
  • Save plenty with vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Flexible work arrangements
  • Career progression opportunities (over 25% of our vacancies get filled internally!)
  • Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year to give back to causes that matter to you
  • Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

ABOUT THE ROLE…

This position is responsible for the delivery of timely, accurate information to our customers and presenting the services and benefits that SG Fleet can offer. It supports attracting potential customers and retaining existing customers as well as the development of other consultants in the Service Centre.

TASKS AND RESPONSIBILITIES…

The major responsibilities of this position include but are not limited to :

  • Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions in regard to leasing a vehicle.
  • Comprehensively learn and understand LeasePlan / SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these
  • Process customer requests on behalf of or via other teams / parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
  • Resolve customer complaints through following the Customer Complaint Management Process
  • Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.

    • SKILLS AND EXPERIENCE….

  • Extensive experience in customer relations / sales
  • Experience in creating teamwork
  • Effective communication verbally and written
  • Ability to resolve problems through to complete resolution in a timely, effective manner
  • Strong organisational and prioritisation skills
  • Strong technical / numerical skills
  • Ability to share knowledge and coach team members