Application Support Engineer

Overview

NHP are seeking talented, enthusiastic and motivated applicants with a background in Electrical or Electronics Engineering (or relevant discipline) to take on an exciting growth opportunity in our business. We currently have an opening in our Commercial and Design Engineering team for an APPLICATION SUPPORT ENGINEER where you will be required to provide Technical support and application advice for all NHP products to our Sales team and External customers.

Enquiries! Support! Complaints! Solutions! Bring your Customer Service & Technical Aptitude!

Key Responsibilities

• Act as a representative of NHP, supporting its products and solutions to both internal and external stakeholders.
• Deliver expert post-sales technical support for NHP products and systems via email and phone.
• Assist customers, the NHP Customer Service and Sales teams, and with application-based pre-sales technical inquiries.
• Provide specialist product advice to internal and external stakeholders, ensuring high levels of customer satisfaction throughout the service experience.
• Manage and resolve complaints and technical inquiries promptly and effectively.
• Cross-functional collaboration with Commercial Engineers, Technical Consultants, and Product Managers—to deliver accurate solutions for business-related technical projects.
• Create and maintain technical resources, such as website content and knowledge base articles.
• Facilitate Level 1 and Level 2 technical training sessions for internal staff, with a focus on the Customer Service Centre.
• Support sales staff with technical presentations and field assistance as required.

What you will bring

What’s on offer / Benefits

The remuneration package will be commensurate on the skills and experience of the successful applicant.

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. Were proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

To be considered for any of these fantastic opportunities, simply apply via this advertisement. Or visit our careers page : www.nhp.com.au. To keep up to date with all things ‘NHP’ please connect with us on LinkedIn https : / / www.linkedin.com / company / nhp-electrical-engineering-products-pty-ltd /

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