Technical Advisor

Technical Advisor – Suncorp Group

Join to apply for the Technical Advisor role at Suncorp Group .

About The Role

The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. You will be responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost effective and tailored. You will also coach and mentor Claims Advisors to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.

What You\'ll Do

• Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
• Provide specialist technical and / or professional advice for the authorisation and approval of complex claims involving analysis and experience to arrive at the correct course of action
• Increase awareness of the cost and consequence of technical decisions
• Provide technical expertise and support to ensure ongoing quality decisions and outcomes
• Actively share knowledge, advise and coach others to build and develop technical capabilities to create a ‘high performing team environment’
• Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team

What You\'ll Bring

What We Can Offer You

About Suncorp

Suncorp is all about making a difference for people and in the communities, they call home. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact Annette Fraser at for a confidential conversation. To apply, please submit your application via the link provided.

EEO statements are available on request.

#J-18808-Ljbffr