Service Advisor

Add expected salary to your profile for insights

As a Service Advisor at CMI Hino - Campbellfield, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding our expectations of excellence in every interaction.

This is a full-time position working Monday – Friday with a Saturday roster.

Key Responsibilities

• Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs.
• Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required.
• Schedule service appointments that balance customer convenience with workshop capacity and availability.
• Provide clear and transparent explanations of estimated service times, costs, and payment methods.
• Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations.
• Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle’s performance and value.
• Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity.

What You’ll Bring

Why Join Us?

About Us

CMI Hino is a mid-sized truck dealership operating from a very modern, well-equipped facility in Melbourne's West. We are a long term authorised dealer for the full range of Hino Trucks & Buses. The brand comes with strong factory backing and is a market leader in the field. Our stand-alone Hino dealership has provided unprecedented growth with no signs of stopping. Thanks to strong customer demand, we’ve recently expanded with a brand-new dealership in Campbellfield, giving even more opportunities for our people to grow with us.

When you join CMI Hino, you’ll benefit from :

If you’re looking for stability, growth, and the chance to be part of a supportive team with real career opportunities CMI Hino - Campbellfield is the place to be.

#J-18808-Ljbffr