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Business Analyst
Business AnalystToll Group • City of Melbourne, Victoria, Australia
Business Analyst

Business Analyst

Toll Group • City of Melbourne, Victoria, Australia
3 days ago
Job description

About Toll Group

About Toll

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge, big or small. We have supported our customers for more than 130 years and today serve over 20,000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post – www.tollgroup.com .

Shape the future of Defence logistics with Toll Group.

Are you ready to apply your analytical skills to a role that directly supports Australia’s Defence capability? At Toll Group, we are expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract. We’re looking for skilled Business Analysts to drive operational efficiency, service excellence, and continuous improvement across multiple Defence sites nationwide.

Based at RAAF Williams in Laverton (Western Suburbs, Melbourne), you will act as a critical bridge between operations, IT, and commercial teams, providing insights, analysis, and recommendations that keep the contract performing at its best. This role is more than just analysis – it’s about solving problems, connecting stakeholders, and delivering improvements that matter.

Why Join Us?

When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose : to deliver what. We offer :

  • Industry‑leading training and career development.
  • Supportive, inclusive teams with approachable leaders.
  • Opportunities to grow across a global logistics network.
  • A role where your insights have national impact.

How You’ll Make The Right Impact

As a Business Analyst , you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will :

  • Analyse data, systems, and processes to identify trends, risks, and improvement opportunities.
  • Gather and document business and functional requirements with operational and contract stakeholders.
  • Develop process maps, data models, and root cause analyses to support projects and operational changes.
  • Monitor KPIs and service levels, providing dashboards, reports, and evidence‑based insights.
  • Collaborate with IT, operations, and commercial teams to deliver solutions aligned to Defence needs.
  • Support continuous improvement initiatives, digital tools, and automation opportunities.
  • Assist in contract governance activities through reporting and performance tracking.
  • What You’ll Bring

    We’re looking for motivated professionals who bring :

  • 3–5 years’ experience in business analysis, reporting, or process improvement.
  • Experience in supply chain, logistics, Defence contracts, or complex operations (preferred).
  • Relevant tertiary qualifications in Business, Supply Chain, IT or related fields, plus formal Business Analysis training or certification.
  • Strong requirements gathering, process mapping, and stakeholder engagement skills.
  • Proficiency with Excel and data visualisation / reporting tools (Power BI, SQL).
  • Understanding of ERP / WMS systems and their integration with operations.
  • Excellent communication skills, with the ability to present analysis clearly to non‑technical audiences.
  • Strong analytical and critical thinking abilities, with a focus on problem solving.
  • Eligibility to Make the Grade

    To Apply for This Role, You Must

  • Be an Australian Citizen.
  • Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher).
  • Be prepared to undertake pre‑employment checks including criminal history, medical, and other background assessments.
  • Next Steps

    Ready to use your analytical skills to drive improvements that matter? Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply” link. Apply now and help deliver what matters – directly supporting Australia’s Defence capability.

    What Moves You?

    At Toll, we help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change and offers an opportunity to be curious, ask the right questions and build meaningful connections. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to make decisions quickly with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

    We encourage anyone who meets the required skills to apply – we value a diverse, inclusive and authentic workplace, and we welcome applicants of all ages, ethnicities, genders and abilities. If your experience doesn’t align perfectly, talk to us – you may be just the right candidate for this or other roles we have coming up.

    You must be entitled to work in Australia and be prepared to undertake pre‑employment checks including a criminal history check and medical.

    Seniority Level

  • Mid‑Senior level
  • Employment Type

  • Full‑time
  • Job Function

  • Research, Analyst, and Information Technology
  • Industries

  • Transportation, Logistics, Supply Chain and Storage
  • #J-18808-Ljbffr

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    Analyst • City of Melbourne, Victoria, Australia

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