Senior Customer Reliability Engineer - Australia (Remote)

Senior Customer Reliability Engineer - Australia (Remote)

This range is provided by Teleport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$162,000.00 / yr - A$221,000.00 / yr

Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are #1 source of data breach. Teleport replaces these outdated access solutions with more secure identity, making the happy path for engineers the secure path. By replacing insecure shared secrets like passwords, keys and tokens with true identity based on biometrics and security modules, Teleport delivers phishing-proof zero trust for every engineer and service connected to a company's global infrastructure.

As a member of the engineering team, a Customer Reliability Engineer is responsible for providing technical assistance to customers who are implementing, operating, and maintaining our software solutions, on-prem or in the cloud. We are looking for engineers in US or Europe-who can work remotely, or can use one of our satellite offices in Oakland or Seattle. This position reports to our VP Engineering who is located in Oakland, CA.

If you join, you will be required to join in on-call emergency escalation support schedules alongside our engineering team members.

Teleport is our Identity-aware proxy that supports multiple protocols, including SSH, Kubernetes and PostgreSQL.

You will work directly with our customers to provide guidance and planning during onboarding, triage and debugging of technical issues, develop and maintain customer training programs, and assist the product team by capturing product feedback. Day to day, you will lead and participate in customer support interactions via ticket, chat, and video. As our company grows, and we launch new offerings, the requirements of this position may shift.

You should be comfortable with change and have an interest in continually learning and advancing your skill set.

What you'll bring :

• Basic programming skills in Python or Golang
• Strong understanding of modern deployment stack, including Ansible and Kubernetes
• Hands on experience with one of the major public cloud providers; AWS, GCP, Azure.
• Strong Linux server administration skills
• Exceptional server-side software troubleshooting, testing, and debugging skills

What you'll be doing :

What to expect once you apply :

We also offer equity compensation and a comprehensive list of benefits below :

401(k) Retirement Plan with matching employer contributions

Paid Time Off : 4 weeks

Sick Leave : 10 days

Paid leave : 12 weeks

Paid Holidays : 11 days

Medical, dental, vision, Long Term disability, and life insurance - PPO, HMO, FSA, EPO plans provided

Flexible expense benefit : $4.8k annual expense benefit for work related expenses

Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.

Candidate Privacy Notice : For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at https : / / goteleport.com / legal / apply / job-applicant /

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development

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