Client Services Specialist

Overview

Join to apply for the Client Services Specialist role at Marsh . This role is based in the Sydney office and is a hybrid role requiring at least three days in the office per week.

We are seeking a talented individual to join our Client Operations team at Marsh. This role supports colleagues and clients in administration and technical support through accurate, efficient, and timely production of policy and related documents across the insurance life cycle. Training is provided through online learning modules, systems support from the Operations team, and 1 : 1 on-the-job learning.

Working under the umbrella of Operations, you will help drive standardization of processes and procedures. This includes providing legally compliant work to clients and entering accurate information into Marsh IT applications to enable the delivery of analytics. You will assist in upskilling non-client-facing Operations colleagues with additional product and client knowledge.

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Responsibilities

• Ensures timely and accurate production / processing of complex documents / information (including report preparation).
• Maintains a basic understanding of core aspects of relevant Insurance and related legislation (customer awareness) and strengthens established relationships.
• Adheres to Company policies and performance standards.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.

What you need to have

What makes you stand out

Why join our team

About Marsh

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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