Part Time Customer Support Team Member- Sales and Service Hub

Overview

Part Time Customer Support Team Member- Sales and Service Hub at The Good Guys. The role focuses on delivering a positive post-service experience and resolving customer issues in a timely manner.

Key Responsibilities

• Deliver a positive post service experience and prompt resolution of delivery or product issues
• Ensure timely scheduling of customer deliveries
• Manage SolvUp cases and process supplier claims accurately for timely payment
• Escalate operational process gaps and work with internal stakeholders to resolve
• Work collaboratively with Supply Chain, Stores and Suppliers to resolve queries and enhance the customer experience
• Undertake all activities in accordance with compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
• Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
• Escalate issues in line with established processes and provide information and input for business investigations, as required

Qualifications / Skills

Benefits and Information

How to Apply

If you are interested in this opportunity, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you, please apply.

Job Details

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