Customer Service Manager

Do you have experience in Real Estate and Customer Service? Learn more about our Customer Service Manager opportunity, and apply now!

Job Opportunity

We're on the lookout for a Customer Service Manager to join our team on a full time permanent basis. This is a great opportunity for someone with a passion for customer service, and demonstrated knowledge and experience in Real Estate.

About the Role

Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands‑on operational security and incident management in a residential setting will be beneficial.

The successful applicant must be available to work a 38 hour work week – Monday to Friday.

Your Responsibilities

• Lead the front‑line team in the efficient and effective operations of Reception.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
• Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
• Ensure that accurate accounting of all resident related accounts for rental and sundries.
• Maintain control over the delivery of a quality accommodation product for resident requirements.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

Required Qualifications

Why Join Us?

Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

Join Our Team

To take that next step in your career, apply now with your resume and cover letter.

Apply For Job

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