Platform Lead

Take the next step. Be part of something bigger at Suncorp.

• Lead platform delivery across strategic technology initiatives
• Hybrid working with flexibility and wellbeing support
• Career growth through leadership and cross-functional collaboration

Lead the delivery of innovative platform solutions that shape Suncorp’s technology transformation. Drive outcomes, empower teams, and grow your leadership impact.

About The Role

As Platform Lead, you’ll coordinate delivery across squads and platforms, ensuring outcomes align with strategic goals. You’ll manage planning, prioritisation, and stakeholder engagement, while fostering a high-performing, inclusive team culture.

About the Sierra Platform

Sierra is an AI-powered customer service platform enabling natural voice interactions through Speech-to-Text (STT) and Text-to-Speech (TTS). It integrates with Genesys Cloud and existing bots to identify callers, understand intent and handle requests end-to-end using APIs and large language models (LLMs). By automating routine interactions, Sierra reduces wait times, boosts self-service and ensures seamless handover to human agents when needed.

What You’ll Do

What You’ll Bring

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised : 05 Nov 2025 AUS Eastern Daylight Time

Applications close : 14 Nov 2025 AUS Eastern Daylight Time

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