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Customer Service Consultant

Customer Service Consultant

WeployCity of Brisbane, Queensland, Australia
30+ days ago
Job description

Full-time contract role until end of Jan to support sale periods (likelihood of extension or permanency thereafter). Benefits include :

  • $63k package paid hourly
  • Incredible weekend penalty rates ranging from $40-50 per hour
  • Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF)
  • Free onsite parking - Brendale office

Super Retail Group : Where Passion Meets Purpose

Super Retail Group (SRG) is one of Australia and New Zealand’s largest retailers & proud owners of four iconic brands : Supercheap Auto, Rebel Sports, BCF, and Macpac.

SRG is looking for Customer Care Consultants to join their team in Brendale. As a Customer Care Consultant, you will engage with customers in a vibrant contact centre, handling high volumes of inbound calls, emails and web chat inquiries.

Role Overview :

Key responsibilities include :

  • Delivering exceptional customer service across all channels : phone, email, and webchats
  • Managing high volume service related inquiries : orders, refunds, account and general inquiries and feedback within SRG's vibrant contact centre
  • Working alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers
  • You will work a rotating roster across Monday to Sunday, 7 am to 6 pm.

    What We're Looking For :

    We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! You should be :

  • Passionate about connecting with customers and making a real difference
  • A strong communicator with excellent verbal, listening, and written skills
  • A customer service champion with experience in delivering exceptional service
  • Available to work over the Christmas period
  • #J-18808-Ljbffr

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    Customer Service Consultant • City of Brisbane, Queensland, Australia

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