Service & Support Consultant

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Brief Description

About the Role :

We’re looking for a Home Loan Service & Support Consultant to join our dynamic team. You’ll be the first point of contact for customers via Live Chat, inbound calls and other channels; supporting them from loan enquiries and application through to settlement and beyond. If you have strong communication skills, a background in home lending or financial services, and a passion for delivering empathetic, high-quality service, this is your chance to make a real impact.

What You'll Do :

• Respond to customer enquiries via Live Chat and inbound calls, guiding them through our journeys, application and settlement process
• Work closely with lenders, solicitors, valuers and settlement agents to ensure a seamless loan settlement experience
• Monitor and manage approval conditions, ensuring compliance with lender policies
• Use Salesforce and other systems to update customer records and manage workflows
• Maintain high standards of service and professionalism in every customer interaction
• Support team operations and contribute to continuous improvement initiatives

What You’ll Bring :

Our Benefits :

At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide :

About The Company :

You know us - we're the meerkat comparison site! At Compare the Market, we’re a fast-growing FinTech reshaping how Australians compare and choose financial products. From insurance to energy and home loans, we make smart decisions simple.

We’re a values-led team that thrives on collaboration, ownership, and innovation - all while keeping our customers at the heart of what we do.

Sound like you? Apply now – it’s Simples!

We want to understand more than just your resume. Our process starts with an online skills assessment that gives you a taste of the role and a chance to showcase your strengths. Keep an eye on your inbox (and junk folder) for your invite from Vervoe.

At Compare the Market we’re proud to be an Equal Opportunity Employer and we embrace diversity.

This role is available to candidates with unlimited Australian working rights only.

Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto & General Holdings Group without your consent.

Requirements

Inbound Customer Communication

Settlements Processing

General Responsibilities

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

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