Rostering Coordinator

Assigned Guardian Angels is a registered NDIS provider seeking an experienced Rostering Coordinator to join their team in

• Caroline Springs VIC
• on a
• Part Time
• basis.
• Principal Duties
• Make contact with available Support Workers to fill unplanned vacant shifts (i.e.
• personal (sick) leave) to ensure continuity of support.
• Make contact with clients to ensure effective communication about changes in shifts times or Support Workers
• Assist with the review of timesheets in preparation for payroll processing. Escalate timesheet anomalies with payroll / management for approval / follow-up as required
• Create and manage roster templates to ensure clients and Support Workers have rosters one week in advance of service
• Delivery
• Ensure rosters comply with Award provisions, that there is fair distribution of available shifts and provide for the welfare and wellbeing of employees
• Ensure shift allocations comply with contract requirements, minimum training / credentialing requirements and client preferences.
• Work towards Support Workers being rostered to their capacity
• Liaise with management in response to system, procedural orcompliance issues
• Update and maintain the rostering system to ensure information remains current and relevant
• Participate in the establishment and redesign of procedures and processes to improve the Scheduling / Rostering processes
• Assist colleagues to ensure a continuous service is provided by filling in when / where required
• The responsibilities as specified above may be altered in accordance with the changing_
• requirements of the position._
• Skills & Experience
• Completion of Year 12, plus relevant previous Customer Service experience
• Previous experience with Rostering and Customer Service Environment
• Demonstrated skills in effective communication and well developed interpersonal skills
• An ability to meet deadlines and prioritise tasks
• Well-developed organisational and computer skills with a sound knowledge of Microsoft Office, Excel and a demonstrated ability to quickly learn relevant computer software packages
• Ability to maintain privacy and confidentiality when working with sensitive information
• Excellent customer service focus
• Job Type
• Part-time
• Salary
• 30.00 - $32.00 per hour

Ability to commute / relocate :

Work Authorisation :

Work Location : In person