Team Leader

Team Leader

Join to apply for the Team Leader role at Relationships Australia (Qld).

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

About the Role

Are you an experienced leader passionate about supporting Family Dispute Resolution teams to deliver high‑quality client services? We are seeking a dedicated Team Leader to join our Virtual Services team, located in Eight Mile Plains on a full‑time, fixed‑term contract until June 2027. As Team Leader, you will provide direct supervision, operational leadership, and clinical oversight, while managing casework, performance, and duty‑of‑care responsibilities. You’ll play a central role in implementing organisational strategy, driving continuous improvement, and fostering a collaborative team culture committed to client safety and positive outcomes. Your expertise will be vital in supporting both the Regional Service Manager and frontline practitioners, identifying and addressing gaps in service delivery, and ensuring compliance with best‑practice standards.

Key Responsibilities

• Coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes.
• Provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty‑of‑care oversight.
• Deliver services to clients including complex case management, assessment, intake and risk screening, case planning, case reviews, co‑service delivery and critical incident response.
• Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Team Leaders.
• Provide ongoing feedback, mentoring, advice, and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance‑management framework.
• Utilise business data and reports to identify and action operational improvements, remedy underperformance, and drive continuous service enhancement.
• Support recruitment, onboarding, and ongoing professional development of clinical employees, fostering a positive and high‑performing team culture.

About You

To thrive in this role, you are a highly motivated and experienced leader with a strong understanding of community service provision and a proven track record of success in managing multi‑disciplinary teams across diverse locations. You possess exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders and drive continuous improvement initiatives. You are a strategic thinker with a passion for making a positive impact on the lives of individuals and families.

Qualifications and Skills

Salary

The salary is being offered between $109,000.00 to $123,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team :

How to Apply

To apply, send us your resume and a brief cover letter, outlining why you’re the ideal person for this role!

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