Client Service Manager - Airlines

Buzz is a global design company that creates signature moments for travel. For two decades, we’ve partnered with world-leading airlines, hotels, cruise and rail brands to reimagine travel with innovative product experiences. Our creations become iconic collaborations and keepsakes that span luxury amenity, skincare, textiles and sleepwear, tabletop and service ware, tech, audio and children’s products. By bringing extraordinary brands together, we create carefully considered partnerships that become meaningful collaborations for all.

Check out our website to see some of the unique products and experiences we have created for clients within Australia and overseas.

What is the role

This exciting role sits within the Buzz Airline Client Service Team, reporting to the Director Client Service. You will be responsible for supporting the Business Development team in winning and retaining, and growing client relationships within major hotels / airlines. You will also work with our internal design and product development teams in supporting the BD Directors to meet product development deliverables. You will also work with our Production and Logistics team to ensure that all product is delivered on schedule to clients as well as provide general team and client support.

What are we looking for?

A dynamic account manager who takes ownership of their client portfolio, managing strategic client relationships and generating new opportunities within these accounts.

• Proven ability to deliver growth in revenue and repeat business by successfully managing existing client relationships.
• Experience / exposure to production and logistics and / or product development would be advantageous
• Highly tuned analytical skills with the ability to apply this to the development of account management plans and problem solving
• Demonstrated experience in effectively managing cross-functional teams to deliver on deadlines and outcomes for your clients.
• Having a product development background would be considered highly advantageous
• An interest in luxury brands and a passion for travel.

Buzz Culture

At Buzz, we pride ourselves on doing things in ways that inspire discovery. Our fast-paced, vibrant culture can be experienced the moment you step foot into our office and realise you are in our Buzz Café, with drinks and endless coffee for everyone’s enjoyment, as well as breakfast and lunch provided daily. Our employees are creative and passionate beings. They push boundaries, thrive out of their comfort zones, love a challenge and tackle them head-on. Our collaborative teams deliver amazing results by trusting in one another’s expertise. The way we innovate and add a Buzz twist to everything we do is what we hope will inspire you.

We have generous employee benefits too, from rewards to paid parental and birthday leave. We might be biased, but we think Buzz is leading the way as a great employer. Our culture is truly values-driven, which is what we believe makes Buzz a uniquely wild and welcoming place to work.

If the above sounds like you, we would love to hear from you! So please apply NOW!!

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