Assistant Manager / Supervisor - Event Operations

Assistant Manager / Supervisor – Event Operations

Join to apply for the Assistant Manager / Supervisor – Event Operations role at Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location’s dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparalleled sophistication and style.

Position Summary

We are now seeking a passionate and experienced Event Operations Assistant Manager and Supervisor to help us lead our dynamic team in delivering unforgettable moments in our unique and intimate event spaces.

The Role

• Lead and inspire the team to deliver seamless, upscale guest experiences across all event-related services.
• Oversee daily operations, ensuring strict adherence to service standards, policies, and procedures.
• Coordinate event set‑up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards.
• Oversee and manage the daily operations of the department and ensure that all team members comply with service standards.
• Liaise with different departments and external vendors, monitor the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.).
• Establish and maintain records of breakage, feedback and suggestions for inventory and event management purposes.
• Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Monitor performances of team members and provide effective performance feedback for improvements and recognition.
• Conduct theoretical, formal and practical (on the job) training for all operational staff.
• Analyze guest feedback from direct feedback, comment cards or any online reviews and provide strategic direction to continuously improve overall rating.

Talent Profile

What You Will Receive With Capella Sydney

Savour complimentary meals during your shifts.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Hospitality

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