Human Centred Service and UX Design Lead

Overview

Human Centred Service and UX Design Lead

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. Scope supports people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services across Victoria and NSW.

As the Human Centred Service and UX Design Lead, you’ll establish and champion Scope’s approach to human-centred, UX / CX design within the Strategy Accelerator. You’ll lead research, design, and implementation processes to ensure new ideas are desirable, feasible, and viable—delivering exceptional experiences for Scope’s clients of the future. This is a strategic and hands-on role in a nimble team, based in Carlton’s innovation precinct, with occasional travel to Scope’s Head Office in Hawthorn and partner sites.

Location : Carlton, Victoria (with travel to Head Office in Hawthorn and partner sites).

Responsibilities

• Design and implement human-centred and user experience frameworks, tools, and processes.
• Lead user research and testing, translating insights into actionable design improvements.
• Advocate for the voice and lived experience of customers, including people with disability.
• Collaborate with stakeholders to co-design services and products aligned with Scope’s strategic goals.
• Produce accessible materials including Easy English, Plain Language, and Auslan formats.
• Drive continuous improvement and innovation in design practices.
• Manage relationships with subject matter experts and oversee design governance.

What We Look For

You’re a strategic thinker and empathetic designer who thrives in ambiguity and rapid growth environments. You bring deep expertise in human-centred design and a passion for inclusive innovation.

Skills, Experience, Qualifications

Other Requirements

Benefits

Scope offers an exclusive benefits platform with access to cashback, vouchers, and discounts to over 500 retailers. This reflects our commitment to rewarding our team for their contribution.

How to Apply

Applications close on Thursday 13 November 2025. We review applications as they come in and may interview suitable candidates prior to the closing date. If you require adjustments to the recruitment process, please email careers@scopeaust.org.au.

Employment details

Scope (Aust) is an equal opportunity employer and is committed to inclusion, diversity and human rights.

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