General Advice Consultant

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.This exciting adventure will drive positive impact. So, if you want to be part of a values-led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!Let’s create a brighter future together, let’s make a difference.An exciting new opportunity has arisen to join Zurich Assure as a General Advice Consultant.Zurich Assure is Zurich’s Australian life insurance advice business, committed to helping all who need it find the cover they need to protect everything they live for. It combines specialist life insurance advisers and expertise, with digital tools that make the advice process quick and simple – the way life insurance advice should be.As a General Advice Consultant, you will enhance our customer experience by providing exceptional phone-based general advice. As you support Zurich Assure’s product offering, you will help our customers meet their insurance needs, deliver effective general advice solutions, and shape better financial outcomes.Your key responsibilities will include : Providing general advice to customers of Zurich Assure.Taking ownership of all customer requests and issues and following through to ensure customer satisfaction.Assisting customers with transactional and administrative activities according to their needs.Managing written and telephone queries, requests from customers, advisers, and other departments for information on outstanding requirements.Utilising product knowledge to respond to both simple and complex enquiries.Maintaining a high standard of compliance when providing general advice.Collaborating with the team and broader business to share knowledge, information, and ideas.Developing and maintaining accurate knowledge of legislative & industry changes relating to product groups.Identifying and managing complaints to ensure timely solutions.If you are seeking to navigate your career in the Financial Planning sector, this will be the ideal role. You will enjoy being part of Zurich’s professional, supportive culture with ongoing mentoring / training, flexibility, and great benefits!Important to your success - let's grow together : Diploma of Financial Planning and / or related degree highly regarded.Ability to understand customers’ requests, coupled with an interest in life insurance and a solution-focused approach.Knowledge of customer service concepts and techniques.Excellent communication and stakeholder engagement skills.Strong attention to detail and ability to process information with a high level of accuracy.Experience and capability with using Xplan.Belong. Zurich is here to support you.Zurich offers numerous benefits, including : 5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal / carer’s leave.Grow and thrive in your career with award-winning training programs.Work with global, diverse, and inclusive teams.Access programs to stay healthy and receive a AUD$500 wellbeing payment per year.Access to Family Care (parental leave) and volunteer opportunities.Work in our state-of-the-art Green Star rated offices (when you are in the office).Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!#J-18808-Ljbffr