Account Manager - Federal Government

Overview

CyberCX Canberra, Australian Capital Territory, Australia

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How you will make an impact

Manage the sale of CyberCX capabilities, products, professional services and managed services to existing account customers. Identify further sales opportunities within these accounts, building new account customers, managing customer satisfaction and retention, and coordinating the preparation and presentation of CCX sales proposals, quotes and tenders.

The Senior Account Manager is accountable for meeting account growth targets and KPIs.

Day to day you will

• Formulate, implement, and manage strategic business plans regarding multiple key customer accounts to achieve sales revenue / quota targets
• Work closely with new and existing customers to determine their present and future needs and propose suitable products, services and upgrades to maintain and grow revenue
• Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a continued high service level
• Form long-term business partnerships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier, with the aim of achieving "preferred" supplier status
• Negotiate price and volume discounts (where applicable) in accordance with CyberCX’s policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
• Identify and gain new business through a sustained program of customer engagement, following up referrals / leads and keeping abreast of competitor\'s sales strategies
• Enable and conduct product demonstrations and conversations with customers and technical SMEs
• Lead the preparation of sales proposals, tenders / bids, contracts and account management plans
• Coordinate, conduct and drive sales promotions, campaigns, events and displays
• Forecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting.
• Maintain accurate business reporting including sales forecasts, CRM information and territory plans

Skills & Qualifications

Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and CyberCX.

This role requires full working rights in Australia , without current or future sponsorship.

Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously . We require all employees to complete background checks (including police and global sanction list checks) annually.

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