Customer Operations Specialist

DHL Global Forwarding as a Customer Operations Specialist and play a key role in keeping Australia – and the world – moving.

At DHL Global Forwarding, we pride ourselves on delivering excellence in freight forwarding, powered by passionate people and seamless processes. We’re currently seeking a Customer Operations Specialist to join our high-performing team, supporting the smooth delivery of Air and Ocean freight solutions across Australia.

What You’ll Be Doing :

Reporting to the Operations Manager this hands-on role combines administrative precision with physical freight coordination. You’ll help ensure freight moves safely, efficiently, and on time — while delighting customers and maintaining full compliance with local and international standards.

Key Responsibilities :

• Carry out day-to-day freight forwarding tasks including quoting, bookings, documentation, customs coordination, and issue resolution.
• Support physical freight handling in collaboration with warehouse, transport, and third-party vendors.
• Enter and update data accurately in DHL systems and operational platforms.
• Assist with sales invoicing, costing, and closing out files to meet month-end timelines.
• Communicate professionally with customers, internal teams, and logistics partners to uphold service excellence.
• Ensure all operations meet local and global compliance standards.
• Collaborate with team members to ensure continuity and seamless service, especially during peak periods or absences.
• Support process improvement initiatives, training delivery, and operational enhancements under guidance from the Operations Lead.
• Contribute to a clean, safe, and well-organised workplace in line with safety protocols.

What You’ll Bring to the Team :

We’re looking for someone who’s proactive, detail-oriented, and thrives in a fast-paced logistics environment.

To succeed in this role, you’ll need to :

Why Join Us?

At DHL Global Forwarding, you’ll be part of the world’s leading logistics company, where we don’t just deliver goods — we deliver careers. We offer :

Join us and help move the world forward.