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Business Support Manager

Business Support Manager

Computershare AustraliaCity of Melbourne, Victoria, Australia
14 days ago
Job description

Location : Melbourne or Sydney (Hybrid)

In this position, you’ll be based in Melbourne, Yarra Falls or Sydney office for a minimum of three days a week, with the flexibility to work from home for part of your week. Find out more about our flexible work culture at computershare.com / flex.

Job Description

We are offering a fantastic opportunity for an excellent candidate to become a Business Support Manager. In this role, you will oversee revenue support functions, ensuring the optimisation of client retention and revenue growth efforts. Your responsibilities will include driving operational efficiency and fostering a customer‑centric approach.

Key Responsibilities

  • Support go‑to‑market strategies for the existing client program (ECP) and future client program (FCP)
  • Develop and maintain strong, trusted relationships with internal stakeholders to foster collaboration and enhance business outcomes
  • Drive the annual contracted AWE / CPI fee increases and identify efficiency gains to incorporate into the revenue management process
  • Assist in the evaluation and implementation of new technologies and tools aimed at improving business operations, ensuring they align with overall strategic objectives
  • Play an active role in supporting the strategic bids process for contract renewals and new business RFPs, ensuring timely and high‑quality submissions
  • Provide valued account and sales analytics aligned to agreed global and regional priorities

What You’ll Bring to the Role

  • Experience in financial services, professional services, technology, or business process outsourcing
  • Understanding of sales operations and tools, with strong relationship‑building skills
  • Excellent communicator with negotiation and collaboration skills, able to engage effectively across all levels of the organization
  • Advanced skills in Excel, Word, PowerPoint, and SharePoint
  • Broad knowledge of the financial services industry, including registry and risk management
  • Strong analytical and creative problem‑solving skills, able to seek information and deliver results independently

    • Rewards Designed for You

  • Flexible work to help you find the best balance between work and lifestyle
  • Health and wellbeing rewards that can be tailored to support you and your family
  • Opportunity to invest in our business by setting aside salary to purchase shares, with a company contribution
  • Extra rewards ranging from recognition awards and team get‑togethers to helping you invest in your future

    • About Us

    We’re a global leader in financial administration with over 12,000 employees across more than 22 countries. At Computershare, it’s more than just a job; our open and inclusive culture means we help you grow, move forward, and make the most of our world of opportunities. We are dedicated to providing equal opportunities for all and supporting employees through the recruitment process. For more information about accommodations or adjustments, please visit computershare.com / access.

    Salary range : $150,000 – $170,000 per annum.

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