It Support Technician

Job Description Level 1 Field Engineer

Purpose of the role : Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

• Key responsibilities
• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of TCS level 1 or SPOC.
• Complete incidents and requests within SLA in pressurized environment.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Behavioral skills required
• Individual must have good customer facing skills and be well presented.
• Demonstrates independent and pro-active thinking.
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Technical skills & Experience required
• Must have experience of using a Call Logging system.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by TCS.
• Job Type
• Freelance

Pay : $35.00 per hour

Expected hours : 30 per week

Ability to commute / relocate :