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Aps4 Support Officers, National Police Checking

Aps4 Support Officers, National Police Checking

Australian Criminal Intelligence Commission (Acic)Canberra, Australia
3 days ago
Job description

Location : Canberra

  • Position Type : Ongoing / Non-Ongoing | Full-time / Part-time
  • Salary : $74,422-$80,807
  • About the role

Accreditation and Audit

Business Capability and Reporting

The Business Capability and Reporting team is responsible for any technical queries relating to the service for police and Accredited Bodies. The team also manages the reporting functions for the Service, which includes providing data to stakeholders regarding check volumes, revenue and other information relating to the Service.

Policy and Coordination

The Policy and Coordination team is responsible for the business policy direction of the Service, and manages the governance functions of the Branch. The team ensures that critical aspects of the Service meet emerging Government priorities, which benefit the community and national security.

Service Delivery

The Service Delivery team is responsible for providing operational and customer support to police, Accredited Bodies and members of the general public. The team is also responsible for stakeholder engagement for the NPCS.

Secondary Clearing

The Secondary Clearing team supports the processing of nationally coordinated criminal history checks to ensure the Service meets check processing benchmarks. The team supports the operational performance of the Service by assessing those checks that have had potential matches.

To be successful in this role, you will demonstrate the following experience, skills and attributes :

  • Excellent customer service with the ability to respond to customer enquiries via telephone and in writing
  • Ability to produce high quality written correspondence, basic reports and procedural documentation
  • Ability to build productive working relationships with internal and external stakeholders
  • Contributing to team dynamics by providing advice and input to decision making
  • Contributing to team meetings to improve service delivery
  • Ability to analyse and identify issues with business processes
  • Maintain accurate record keeping in accordance with Standard Operating Procedures
  • Escalating complex enquiries to the team supervisor and senior advisor as needed.
  • Provide administrative support for team leaders and senior management.
  • Eligibility
  • Citizenship -
  • To be eligible for employment with the ACIC, applicants must be an Australian citizen.
  • Security Clearance -
  • The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
  • More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.

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    Support Officer • Canberra, Australia

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