Disability Support Lead (Team Leader) – Accommodation

Disability Support Lead (Team Leader) - Accommodation

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We currently have an exciting full-time opportunity in our Live Division for a Support Lead. We are looking for someone that has experience in leading a team and collaborating with clients and families to ensure the absolute best support is provided. The role is located in the Dandenong area.

Days are Monday – Friday and hours are 8 : 30am – 4 : 36pm. Please note : each month you will be rostered for 7 days to assist with the Phone Assistance Line (PAL) where you will provide staff with phone advice, guidance and elevate situations to the Operations Manager Live as required.

You’ll need to thrive in a busy, fast paced environment, have fantastic interpersonal skills and love collaborating with other divisions to create exceptional client experiences.

You must have excellent administration and computer skills and the ability to work both autonomously as well as collaboratively with management and other Wallara divisions.

What you'll need to succeed

• Demonstrated experience managing and leading teams
• Demonstrated experience managing day-to-day operations of Accommodation sites
• Minimum 2 years’ experience and demonstrated knowledge within the disability sector
• Previous experience in implementing positive behaviour support strategies and person centred active support principles
• Demonstrated knowledge and experience in effectively implementing communication strategies for clients who use alternatives to speech
• A passion for supporting people with disabilities to achieve the best they can – bring your special talents to their experience!
• Excellent communication skills; ability to prevent and resolve issues and to build and maintain positive relationships with all stakeholders
• Ability to advocate and promote community inclusion
• Excellent written communication skills and computer literacy
• Resourceful and innovative approach to creating opportunities for those we support – make social change happen
• Experience in delivering on individualised plans
• Excellent time management skills and the ability to think laterally
• Ability to work as part of a team and independently
• Commitment to exceptional service delivery and a demonstrated professional approach to work
• Commitment to the principles of Workplace Health and Safety, Equal Employment Opportunity, Cultural Diversity and all relevant legislation
• Certificate III or IV in Disability

Must haves

About Wallara

Wallara Australia is a unique non-profit organisation based in Melbourne's South East. Every day we provide creative services for Australia's largest minority group – people with disabilities. We coach them to grow as individuals, to work productively, to explore their communities and to live the way they choose.

Why a career with Wallara? Because when you join Wallara, you’ll join a movement! We’re driving social change for people with different abilities and we’re having a good time doing it! We’re passionate, professional, and purposeful about our mission. We also value innovation, collaboration and celebration. It’s just the way we roll! If you believe the future is inclusive, you’ll feel right at home with us.

2023 South East Business Employer of Choice Award winner

This award recognises organisations that are committed to investing in the development of their people. We do this by reinforcing shared values with a united purpose which establishes a distinct Employee Value Proposition. We also invest in wellbeing, promote work life balance, have a talent growth strategy that demonstrates best practice and are creating a culture of business excellence.

The Wallara Way :

How to apply

If you are seeking a challenging and rewarding role please apply through SEEK. Please note, applications must include a resume and cover letter and only applications that meet the selection criteria will be considered.

Catch us on Instagram, Facebook and WallaraTV on YouTube!

Our clients come from all communities and so do our people. Wallara is an equal opportunity employer – all abilities and from every walk of life, inclusion is why we exist. If you share our values and want to drive social change to empower people with different abilities, Wallara may be your next workplace.

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