Desktop Support Analyst

Due to rapid expansion and growth within the Australian market, we have created a new role for an onsite Desktop Support Analyst. Working alongside our international technology team, this role will be based from our brand new, state of the art offices with fully equipped amenities in Martin Place.

This is an ideal opportunity for a customer centric helpdesk support analyst to be able to build their career and develop within a thriving business that is set for huge growth. As a newly created role, it will offer the opportunity to be involved in designing best practice and processes to service the Asia Pacific team and build out our technology support across the region.

Key responsibilities

• Providing 1st and 2nd line technical support to both local and remote team members
• Ensure timely management, response and resolution to IT support tickets
• Provide technical support across meeting rooms, managing equipment and troubleshooting to ensure seamless user experience
• Building and repairing equipment including laptop rebuilds and upgrades
• Support new employees tech onboarding
• Support ad hoc projects as required such as office moves

About you

About Greystar

Greystar is rapidly expanding their footprint into the Australian market with the launch of our first 3 Build To Rent (BTR) developments in Melbourne and acquisition of 7 student accommodation buildings, launching our Accolade brand into the APAC market.

With a strong pipeline of future property releases, including an Industrial portfolio and rapid growth anticipated across the APAC region, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!

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