Administration Assistant - Peninsula

Administration Assistant

Location : Mornington

Employment type : Full time (Monday to Friday 9am - 5pm)

Salary : $25 - $31 per hour (depending on experience)

About Everyday Independence

With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

About The Role

As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done :

Responsibilities

• Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant’s Therapy Plan or Habit Coach Action Plan.
• Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
• Onboarded a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
• Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
• Maintained accurate Service Agreements for participants.
• Attended the weekly team meeting in the Hub; shared stories of impact, coffee and laughs.
• Worked closely with the administration team to complete all tasks across the area efficiently.
• Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.

Who We Are Looking For

At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.

To Be Considered For This Role You’ll Need

What We Offer

Join the Change Makers

At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change maker.

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