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Client Care Coordinator | Clinical Adminstration | 3IC for QLD North

Client Care Coordinator | Clinical Adminstration | 3IC for QLD North

Connect Hearing AustraliaCity of Brisbane, Queensland, Australia
20 days ago
Job description

Overview

Client Care Coordinator (3IC) for Queensland North – permanent full-time position supporting Frontline Team Leaders and State Managers to ensure high levels of customer service and efficient operations across QLD clinics.

What you will be doing

  • Ensuring a high level of customer service and client care across the region
  • Assisting with rostering and arranging / providing cover where required
  • Supporting and increasing the efficiency of clinic operations across the region
  • Providing training and general support to the Client Care team
  • Assisting with local area marketing event planning and logistics
  • Acting as 3IC for the region

What you need to be successful

  • Solid experience in client care and administration, ideally in a multi-site environment (healthcare related experience highly regarded)
  • Flexibility and a hands-on and agile approach
  • Ability to travel between clinics
  • Good people skills and ambition & potential to step into a future leadership role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Benefits

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Paid Birthday Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for you and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning
  • Equal Opportunity

    Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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    Clinical Coordinator • City of Brisbane, Queensland, Australia

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