Support Engagement Officer

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer : changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

Support Engagement Officer

• Ongoing, Full-Time Role
• 80 Hours per Fortnight (1 ADO per month)

The Support Engagement Officer works within the Support Engagement Team to deliver the highest level of donor care, stewardship, and data integrity across all giving types and fundraising channels, to develop relationships, improve support engagement and maximise the Foundation’s income objectives.

The role works closely with the Support Engagement Manager to cultivate and steward new and existing supporters, by implementing and evaluating stewardship plans in line with the Foundation’s service level standards, predominantly through face to face, phone, mail and email.  The Support Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation’s database, ensuring compliance with all relevant Privacy and Fundraising Legislation, and acting as a first point of contact for enquires as required.

Renumeration as per Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025. HS Grade 1 Year 1 (HS2) $66,768.00 per annum (full-time equivalent) to HS Grade 2 Year 5 (HS21) $73,811.92 per annum (full-time equivalent) dependent on candidate experience. To be discussed with Hiring Manager.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position summary. Alternatively, please contact us using the information below for a confidential discussion.

Hiring Manager : Michael Moyzes

Contact Number : 03 8559 8049

Email : michael.moyzes@petermac.org

Applications Close : 11 : 59PM Tuesday 25 November 2025

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Position Summary

The Supporter Engagement Officer works within the Supporter Engagement Team to deliver the highest level of donor care, stewardship and data integrity, across all giving types and fundraising channels, to develop relationships, improve supporter engagement and maximise the Foundation’s income objectives.

The role works closely with the Supporter Engagement Manager to cultivate and steward new and existing supporters, by implementing and evaluating stewardship plans in line with the Foundation’s service level standards, predominantly through phone, mail and email.

The Supporter Engagement Officer has responsibility for maintaining accurate records of donor activity in the Foundation’s database, ensuring compliance with all relevant Privacy and Fundraising Legislation and acting as a first point of contact for enquires as required.

Enterprise Agreement

Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025

Classification or Salary Range

HS2

Immunisation Risk Category

Immunisation Category C

Key Relationships

Internal

External

Skills

Essential Requirements

Desirable Requirements

Key Accountabilities

Key Accountabilities   Demonstrated by / Key Performance Indicators    1. Maximises Foundation revenue from mid-level value donors ranging across Direct Mail, Community Fundraising, Regular Monthly Givers, In-thanks, In-celebration and In-Memorial donors

2. Implements and evaluates stewardship plans for assigned donors in-line with Foundation service levels standards

3. Maintain accurate records and analysis of  contacts in the database with donors, and other external relationships

Key Accountabilities (Contd..)

4. Actively participates in fundraising activities and events to enhance donor relationships

5. Facilitates in-bound calls and acts as the first point of contact for enquiries from the general public and donors

6. Develop and maintain positive working relationships

7. Other duties as required

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC