Welcome Consultant

The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life-changing for people with disabilities, but that doesn’t mean it’s easy to navigate. And that’s where My Plan Manager comes in!As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans. Our award-winning team and tech take care of financial administration – like managing budgets, processing invoices, and providing compliant financial reporting – allowing our clients to focus on what’s important to them.My Plan Manager is part of the MPM Group. Our values center around being kind, genuine, innovative, and inclusive, and they drive everything we do.About the roleOperating within our Growth team, the Welcome Consultant will deliver a quality onboarding experience for key providers new to the MPM Group and provide ongoing engagement with existing key providers, ensuring their ongoing advocacy of MPMG to new or existing participants through the resolution of complex provider issues.What you’ll doEnsure that all new clients are efficiently set up in applicable internal and external systems.Respond to leads received, including via the MPM Website and inbound calls.Provide client onboarding support to the Community Engagement Managers from their referral partners into the MPM community.Assist in campaign execution to generate new client leads, primarily via phone but occasionally out in the community.Work closely with Operations to ensure that client expectations are met.Overcome client hesitations in signing up with MPM by promoting the advantages of our product and additional services, including online portals and Kinora.Assist in empowering clients to exercise individual choice and control over their NDIS Plan, budgets, and supports.Ensure exceptional client service is delivered during every interaction by providing accurate, tailored, and timely advice.Support and advise staff members throughout the onboarding process of new clients to MPM, liaising with internal stakeholders to ensure the client is at the center of the process.Identify opportunities for continuous process improvement in customer service experience.Deliver on applicable personal KPIs and objectives.Perform duties in compliance with the NDIS regulatory framework.About youYou’ll be focused on identifying and defining market growth opportunities, including acquisitions, diversification strategies, and new service offerings, with a focus on client and provider acquisition, referral, retention, and upsell.You will be excited to help establish a new team to deliver great service and innovative solutions that delight our key providers and ensure a strong ongoing relationship. You will enjoy connecting and mobilizing specialists across the business to support your delivery of a ‘seamless solution’ to key providers, further differentiating MPMG in the market.To be our next Welcome Consultant, you’ll : Have knowledge of the disability sector and NDIS (highly desirable).Have prior experience in delivering exceptional customer service and client relationship management in sectors like retail, sales, real estate, call center, disability, and / or financial services.Be a strong communicator who can connect with clients and respond to their individual circumstances.Exhibit excellent verbal, public speaking, and written communication skills.Possess strong relationship-building skills with an empathetic and person-centered approach.Demonstrate the ability to deliver an exceptional customer-centric experience.Effectively manage client complaints through to resolution.Initiate, build, and maintain collaborative and effective partnerships across all organizational levels.Have high-level literacy and numeracy skills with IT expertise; Office 365, CRM, and databases.What’s on offerAs Australia’s first, largest, and leading provider of NDIS plan management services, we offer : A fast-paced environment within a fast-growing industry.The ability to make a real difference to the disabled community and ecosystem.To work for a company that is at the heart of community and innovation.Experience working with a team of experts across sales, marketing, customer success, operations, and finance.To work for an award-winning technology company backed by a premium VC organization.The opportunity to develop your career and make a real difference to the commercial and community success of My Plan Manager.We embrace equal opportunity and thrive on it! At My Plan Manager, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, our team, and our work. We’re proud to be an equal opportunity employer that embraces diversity.How to applyIf you’d like to apply for this role, please click the ‘apply now’ button and follow the prompts. For a confidential conversation about this role, please contact recruitment via email at close on 7th January 2025.Your application will include the following questions : Do you hold a current NDIS and Working with Children's clearance?What are your salary expectations?Do you have full working rights to work in Australia?To help fast-track investigation, please include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.#J-18808-Ljbffr