Boutique Manager - Melbourne

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TAG Heuer : the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

ABOUT THE OPPORTUNITY

If you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Boutique Manager to lead our Melbourne Boutique .

Reporting to the National Retail Director, the successful candidate will act as brand ambassador for our boutique in Melbourne CBD. With passion and proven experience, you will drive your strategic vision and direct the team in providing an iconic customer-service experience, ensuring maximum profitability.

• Plays an active role on the sales floor , increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment
• Sets individual and collective objectives , follows the performance , and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback , develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members
• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming , attitudes , and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence
• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI
• Oversees the boutique operational processes , front and back, in line with internal guidelines : inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us : bring your own style & charisma!

To be successful in this position, you will possess the following :

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

Attractive benefits, incentives, and commission scheme to make your role more exciting!

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.

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