Systems Engineering Lead - Support (Autonomous Systems)

Overview

Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry-leading technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations. Wenco has R&D offices located in Vancouver, Canada and Brisbane, Australia. This role is based in Brisbane.

Reporting to the Senior Software Engineering Manageer, the Support Systems Engineering Manager will lead a specialized team serving as the critical bridge between Wenco's Support organization and Development teams. This role is pivotal in ensuring operational excellence of our Open Autonomy platform and Fleet Management System (FMS) by establishing best practices for high-availability support, driving continuous improvement, and maintaining the highest standards of system reliability.

Key Responsibilities

Team Leadership & Cross-Functional Collaboration

• Lead and develop a specialized systems engineering team that serves as the technical liaison between Support and Development organizations
• Foster strong collaborative relationships across departments to ensure seamless issue resolution and knowledge transfer for the Open Autonomy platform and FMS
• Build and mentor a high-performing team capable of handling complex technical challenges in autonomous mining systems
• Coordinate with development teams and internal stakeholders

Incident Management & Technical Excellence

Performance Monitoring & Metrics Management

Quality Analysis & Continuous Improvement

Process Development & Optimization

Product Development Support

Qualifications & Skills

Must Have :

Nice to Have :

Eligibility & Travel

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer

The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.

As our team experiences high volumes of applications, only shortlisted candidates will be contacted. To be considered, please ensure a resume is attached.

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