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Client Delivery Manager

Client Delivery Manager

SingtelCanberra, Australia
30+ days ago
Job description

It starts with YES!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

We are seeking a Client Delivery Manager to oversee tactical service delivery in the Network domain for a major client. The role involves ensuring the delivery of all in-scope contracted services to the agreed Service Levels within budget. This role will orchestrate service capabilities from communities of practice in a matrixed organisation, implement seamless end-to-end service transition of project deliverables, and maintain direct oversight of Major Incidents and Change in the domain.

Your day in the life of a Client Delivery Manager at Optus

  • Ensure SLAs are met through proactive management.
  • Manage client service escalations. Driving delivery of remedial actions and recommendations.
  • Meet client satisfaction targets through frequent customer engagements.
  • Interwork with third parties to achieve client objectives.
  • Ensure Optus partner / supplier performance through management of contractual deliverables.
  • Track revenue, cost, and margin against forecast.
  • Find opportunities for cost efficiency and productivity improvement.

Your skills to pay the bills

  • To be successful in this role, you will have a technical background in ICT Networking, be flexible and adaptable, and possess a passion for making things happen in a sustainable way to meet our client’s needs.
  • Australian Citizen for security clearance purposes.
  • Excellent relationship building and strong influencing - negotiation skills.
  • Extensive ICT industry and Networking experience with multiple organisations.
  • Experience with P&L management and ICT operational delivery.
  • Demonstrated ability to analyse and interpret operational data identifying trends and issues.
  • Experience balancing operational and strategic needs. Ensuring sustainable trade-offs in line with business objectives.
  • ITIL / ITSM experience and certification.

    • Perks we love at Optus

  • 3 days in the office, 2 days remote – with flexible hours to suit!
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus people have access to resources, webinars and support via the ‘Parents at Work portal’
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our staff-led volunteer groups : Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

    • Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!