Manager, Claims Services

Overview

South Australian Government Financing Authority (SAFA) is the central financing authority, captive insurer, provider of advisory services and fleet manager for the Government of South Australia (SA). SAFA plays an integral role in the management of the state’s finances and risks, harnessing economies of scale and high levels of expertise to provide a range of treasury, insurance and commercial advisory services.

The Role

The Manager, Claims Services plays a key role within SAFA’s Insurance and Strategic Projects department by leading the delivery of complex liability claims management strategy and the provision of specialist advice. This role contributes to protecting our state’s prosperity and that of South Australians in supporting the Government’s captive insurance arrangements. This Manager, Claims Services reports to the Director, Insurance and Strategic Projects and works collaboratively with SAFA’s Insurance Services team.

Key responsibilities

• Personally manage complex claims from reporting to settlement, as well as overseeing the same for the Claims Services team.
• Lead and mentor a team of liability claims specialists, promoting a culture of excellence, accountability, and continuous improvement.
• Develop and maintain relationships with SAFA’s key insurance customers, legal advisors, reinsurers, actuaries, and senior stakeholders.
• Oversee the recovery of claim losses and contribute to the development of insurance products and premium strategies.
• Prepare high-level written and verbal advice to SAFA Executives, Treasury and Ministerial offices.
• Ensure compliance with Agency Agreements and delegated authorities, including preparation of written briefings for claims exceeding delegation.
• Drive operational performance through resource planning, workload monitoring, and change management initiatives.
• Provide assistance and advice to staff across government regarding insurance and claims management practices and procedures.
• Contribute to the development of marketing materials, which present the State’s risk profile in the best possible manner in support of the State’s reinsurance renewal.
• Responsibility for the development and maintenance of a Claims Procedure Manual to ensure consistency across the public sector.

About You

In Return

Please note

This is a three-year contract. SAFA offers flexibility, professional development, and the opportunity to contribute to a high-impact government function.

Applications

Applications close at 5.00 pm on 28th November 2025.

For a confidential discussion about the role, please contact SAFA’s recruitment partner Sally Warner from Perks People Solutions on (08) 8273 9291 or email swarner@ppsconsulting.com.au.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

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