Claims Officer

Join to apply for the Claims Officer role at Gallagher Bassett . This role will help guide those in need to the best possible outcomes for their health and wellbeing. You will work as part of a resilient team focused on collaboration and making a positive impact in the lives of our clients and claimants.

Overview

In the role of a Claims Officer you will be responsible for delivering a personalised, empathetic and organised claims management service to the SA Community, supporting the return to work process for individuals who have experienced a workplace injury. You will work with Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, providing claim management functions and administrative support with a focus on internal and external customer service.

How You’ll Make An Impact

• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
• Provide high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
• Receive phone claim lodgement from injured worker or employer and call the secondary party to verify information within appropriate time frames
• Manage the determination of low risk claims (e.g., medical expenses only and Noise Induced Hearing Loss)
• Ensure accurate and timely data entry for determinations and payments, focusing on compliance with legislation
• Educate stakeholders on the RTW process, legislative requirements, initial claims decision, formal statement requirement and advocate the mobile case management service where necessary
• Provide proactive claims management support for internal stakeholders (booking appointments and referrals with medical providers, drafting and issuing letters to stakeholders, processing invoices in a timely manner)

About You

Compensation and Benefits

On top of a competitive salary, you will receive a range of benefits.

Annual flu vaccinations

We value inclusion and diversity

The Gallagher Way values inclusion and diversity. Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. Gallagher believes all persons are entitled to equal employment opportunity and prohibits discrimination on protected characteristics. We extend equal opportunity in all aspects of the employer‑employee relationship and will make reasonable accommodations for disabilities.

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